Privacy Policy
We at Esinti Private Limited are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website.
Information We Collect
- Personal identification details (name, email, phone number)
- Billing and shipping address
- Payment information (handled securely via payment gateways)
- Website usage data through cookies and analytics tools
How We Use Your Information
- To process orders and payments
- To provide customer service and respond to inquiries
- To improve our website and services
- To send promotional emails (only with your consent)
Sharing of Information
We do not sell or share your data with third parties except:
- Service providers who support our operations (e.g., payment processors, couriers)
- Legal authorities if required by law
Terms and Conditions
These Terms govern your use of our website and services.
1. Acceptance
By accessing our website, you agree to comply with these terms. If you do not agree, you should not use our services.
2. Orders and Payments
- All prices are inclusive of applicable taxes unless stated otherwise.
- Orders are subject to availability and confirmation.
3. Intellectual Property
All content on this site is the intellectual property of Esinti Private Limited. Reuse without permission is liable to legal action.
4. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the website.
5. Governing Law
These terms are governed by the laws of Punjab, India.
Cancellation and Refund Policy
We strive to ensure a satisfying experience. Please read our cancellation and refund terms below:
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order by contacting our support team.
- Orders already shipped cannot be cancelled.
Refund Policy
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Refunds are processed only for eligible cases like:
- Damaged or defective products
- Wrong items delivered
- Refunds will be made to the original payment method within 7–10 working days.
Return Process
To request a return/refund, please email us at esintiprivateltd@gmail.com with order details and reason for return.
Shipping and Delivery Policy
Last Updated: 2 July 2025
We are committed to timely and safe delivery of your orders.
Shipping Timelines
- Orders are typically processed within 1–2 business days.
- Delivery time varies by location, generally within 3–7 working days.
Shipping Charges
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Free shipping on orders of 10 or more pieces!
- For others, charges will be displayed at checkout
Order Tracking
You will receive an order confirmation and tracking details via email/SMS.
Delivery Delays
We are not liable for delays due to unforeseen circumstances, but we will keep you informed.
Last Updated: 2 July 2025